Associate – Pension administration
Toronto, CA
The Role
As an Associate, you will be making a valuable difference every day to our high-profile client organizations. In this role you will:
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting edge tools and resources and work with top talent in the industry
Some of your responsibilities would include:
Excellence
• Prepare moderately complex benefit calculations and trust instructions
• Performs technical review for straight forward pension calculations, correspondence and payment entry/trust instructions as they arise
• Interprets and drafts moderately complex administration procedures and documentation
• Resolve more complex plan provision questions and issues surfaced by less experienced Analysts
• Create internal administration manuals for clients if one does not exist (e.g. obtain and copy SPDs, plan documents, sample letters, sample calculations, etc.)
• Follow and update documentation materials as directed
• Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
o Adhere to plan documents and government regulations in administering plans
o Maintain complete and accurate work papers and audit trails
Clients
• Serve as day to day project manager on pension administration work:
o Manage and coach team to ensure progress against established budgets, time lines and quality standards
o Serve as primary, daily contact to clients on delivery of services
o Respond to and resolve complex issues, including those escalated by less experienced Analysts
o Review work and deliverables of Analysts
o Raise issues as appropriate to Consultants/Senior Consultants
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
People
• Build relationships internally and collaborate collaboratively with cross-functional teams (junior analysts, consultants, actuaries, etc.) to complete tasks and ensure unified delivery of services
• Develop and train less experienced Benefits Analysts
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Actively participate in team meetings and training activities
• Be accountable to team members for agreements and promises
Financial
• Meet chargeable hours targets
• Contribute to sales and marketing efforts by drafting proposals and responding to RFPs
The Requirements
• Bachelor’s degree in mathematics, statistics or any other major with significant quantitative course work and strong academic record
• 4– 6 years of defined benefit plan administration and manual calculation experience
• Strong knowledge of the fundamentals of defined benefit plan design
• Excellent analytical and problem solving skills
• Solid expertise in Microsoft Excel and Word (i.e. pivot tables and lookup functions)
• Exceptional attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Strong oral and written communication skills
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
Equal opportunity employer
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
At Willis Towers Watson, we believe in equal employment opportunities, and we are committed to developing a diverse workforce and creating an inclusive work environment where everyone is respected, valued and appreciated. We do not tolerate any form of unlawful discrimination, nor do we support any action or initiative that infringes upon any human right.
