I came on board as an account director, where I served as a client advocate across the largest brokerage accounts the company managed in New Zealand. I worked together with the broking teams in London, Singapore and Australia to put together complex insurance programs that were tailor-made for some of these clients. Within this role, I was also involved in establishing the Risk Solutions practice in New Zealand, together with a national client service manager role to create “best practice” service standards for clients across New Zealand.
After I gave birth to twin boys in 2008, I wanted to reassess working five days a week. Thankfully, the company was amenable to me working part time, and keeping my key accounts and maintaining the strong relationship with clients I had established. I took a leave of absence in 2010, and then returned to Willis Towers Watson working on a project basis. In 2015, I assumed my current role as head of Operations, where I am accountable for the execution of the Operations strategy within the New Zealand business. I have three boys now and still work on a part-time basis, which affords me a positive work/life balance.